Last Updated: 16/01/2025
Welcome to www.roomservice.id, your trusted food delivery platform in Indonesia. This Privacy Policy outlines the personal data we collect, how we use it, and your rights regarding your personal information, in compliance with Indonesia’s Personal Data Protection Law (PDP Law, Law No. 27 of 2022). Please read this policy carefully to understand how we handle your personal data.
At Gritz.id, we prioritize your privacy and take the necessary measures to protect your personal data. The collection and processing of your data are conducted under the legal framework provided by Indonesia's PDP Law. This policy applies to all users and clients of www.gritz.id and www.roomservice.id, including individuals who sign up for our platform and those accessing services like food delivery and membership via www.gritz.id and www.gritz.id/cara-menjadi-anggota-room-service and www.roomservice.id
We collect the following types of personal data:
a. General Personal Data
Full name
Delivery Address
Address of Your Business
Citizenship
Phone Number
Personal Identification Numbers (KTP)
Contact information (email, phone number)
Delivery and billing addresses
Vehicle Registration Numbers
b. Specific Personal Data
Health data (if you provide dietary restrictions or preferences)
Payment information (credit/debit card details, bank account information)
Customer feedback or complaints
Any additional personal data provided for our services
c. Technical Data
IP address, device information, and browser type
Cookies and usage data to enhance your experience on our website
Location data (for accurate delivery services)
d. Data from Partners
Information shared by third parties like hotels, restaurants, or other business partners with your consent.
We use your personal data for the following purposes:
Service Provision: To process and fulfill your food orders and deliver them.
Account Management: To create and manage your account, membership, and preferences.
Customer Support: To resolve any issues, handle inquiries, and provide customer service.
Marketing and Promotions: With your consent, to send promotional offers, newsletters, and updates about our services.
Compliance and Legal Obligations: To comply with legal requirements, such as payment processing and fraud prevention.
We will only use your personal data for purposes that are lawful, transparent, and aligned with the original consent provided.
Under the PDP Law, you have several rights regarding your personal data:
Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can correct any inaccurate or incomplete data.
Right to Erasure: You may request the deletion of your personal data, subject to legal and contractual obligations.
Right to Restriction: You can limit the processing of your personal data in certain circumstances.
Right to Withdraw Consent: If you have given consent for specific data processing, you can withdraw it at any time.
Right to Data Portability: You can request your personal data in a machine-readable format for transfer to another service provider.
Right to Object: You have the right to object to automated decision-making, including profiling, that may significantly affect you.
To exercise any of these rights, please contact us at contact@gritz.id.
We process your personal data based on the following legal grounds:
Consent: When you voluntarily provide your personal data, especially for marketing purposes.
Contractual Necessity: To fulfill our contractual obligations with you (e.g., processing orders, delivering food).
Legal Obligations: To comply with applicable laws and regulations.
Legitimate Interests: To ensure the operation of our services, prevent fraud, and improve customer experience.
We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and restricted access to your data. However, please be aware that no data transmission method over the internet is entirely secure, and we cannot guarantee absolute security.
We may share your personal data with:
Service Providers: Third-party providers who assist in delivering services (e.g., payment processors, logistics companies).
Legal Authorities: If required by law or to protect our rights, we may share your data with government agencies or law enforcement.
Business Partners: With your consent, we may share your data with affiliated businesses to provide joint services or offers.
We will not sell, rent, or lease your personal data to third parties without your explicit consent.
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, track website usage, and analyze trends. You can control cookie settings through your browser settings, but please note that disabling cookies may impact the functionality of our website.
If your data is transferred outside Indonesia, we ensure that it is protected in accordance with the provisions of the PDP Law. We take appropriate measures to ensure that data transfers are conducted securely and in compliance with the law.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, your data will be securely deleted or anonymized.
We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. We encourage you to review this policy regularly to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
CV. Gritz Room Service
Email: management@gritz.id
Website: www.gritz.id
We are committed to complying with Indonesia's PDP Law, Law No. 27 of 2022, and all applicable regulations regarding personal data protection. If you feel that your rights under the PDP Law have been violated, you may file a complaint with the Indonesian Data Protection Authority (DPA).
References:
Law No. 27 of 2022 on Personal Data Protection
GDPR (General Data Protection Regulation) for comparative purposes
14. Request of Data or Request to Delete Your Data
A request by government officials for data collection can be made by contacting CV. Gritz Room Service via email at management@gritz,id
A request to delete your account and all of your data from our records can be made by contacting CV. Grits Room Service via email at management@gritz.id
This privacy policy provides detailed information on how www.gritz.id (CV. Gritz Room Service) processes and protects your personal data in compliance with the Personal Data Protection Law of Indonesia. It includes all necessary elements from consent to data retention and transfer, ensuring full transparency and adherence to the law
b) What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
1) To personalize your experience
(your information helps us to better respond to your individual needs)
2) To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
3) To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
4) To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
5) To administer a contest, promotion, survey or other site feature
6) To send periodic emails
The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
c) How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
d) Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
e) Do we disclose any information to outside parties?
We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.fatbit.com
Your Consent
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
CV. Gritz Room Service
Email: management@gritz.id
Website: www.gritz.id
